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Privacy Policy

Last updated: February 25, 2026

Chi Longevity Pte. Ltd. (“Chi Longevity”, “we”, “our”, or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, submit enquiry forms, book consultations, or otherwise interact with us.

We are incorporated in Singapore and comply with the Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws. By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We collect personal data necessary to manage appointments, respond to enquiries, and improve our services. This may include your name, email address, phone number, preferred appointment or consultation times, country or region (if provided), information submitted through website forms, and device or usage data collected through cookies and analytics technologies.

We do not collect health-related information, medical records, diagnostic reports, or other sensitive medical data through this website.

2. How We Use Your Data

We use personal data to schedule consultations, calls, or appointments; send confirmations and service-related communications; respond to enquiries; provide administrative or operational updates; send marketing communications where you have provided consent; analyse website usage and performance; improve our services and user experience; and comply with legal and regulatory obligations.

We do not sell or rent personal data to third parties.

2.1 Legal Basis for Processing

Depending on your jurisdiction, we process personal data on one or more of the following grounds: your consent; performance of a contract; compliance with legal obligations; or legitimate business interests, provided these are not overridden by your rights.

3. Cookies and Tracking Technologies

We use cookies, pixels, and related technologies to enhance website functionality, analyse usage, and measure advertising performance. These may include technologies provided by Google (Analytics, Tag Manager, Ads), Meta Platforms, Inc. (advertising and conversion tracking), Microsoft Corporation (Clarity session recording and heatmap analytics), Zoho Corporation (CRM, forms, website analytics, and form submission logging including IP addresses), and WordPress or related hosting providers.

We also store first-party marketing attribution cookies for up to 90 days to understand how visitors find our website. These cookies record traffic source information such as UTM parameters and advertising click identifiers.

Please note that Microsoft Clarity may record mouse movements, clicks, and keystrokes to help us understand how visitors interact with our website. No personally identifiable information is captured through this technology.

Where required by law, we obtain your consent before placing non-essential cookies. You may manage your preferences at any time via our cookie banner. For full details, please refer to our Cookie Policy.

4. Advertising and Analytics

We may use personal data such as email addresses (in hashed or pseudonymised form) to measure advertising effectiveness, perform conversion tracking, or create custom audiences on advertising platforms including Google Ads, Meta, LinkedIn, and StackAdapt. This processing is conducted in accordance with applicable laws and platform policies.

5. Third-Party Service Providers

We engage trusted third-party providers to support our operations, including Zoho Corporation (CRM, email, forms, and analytics), Google LLC (analytics, advertising, and cloud infrastructure), Meta Platforms, Inc. (advertising and performance tracking), Microsoft Corporation (Clarity session analytics), SGImed (clinic management platform), and Incsub LLC / WPMU DEV (hosting and infrastructure). These providers process data only on our instructions and are subject to appropriate contractual safeguards.

6. International Data Transfers

Your personal data may be processed in jurisdictions outside Singapore, including the United States and other countries where our service providers operate. Where required, we implement appropriate safeguards such as contractual protections or equivalent legal mechanisms to ensure your data remains protected in accordance with applicable laws.

7. Sharing of Personal Data

We may share personal data with service providers supporting our operations, internal staff who require access to fulfil your request, regulators or authorities where required by law, and professional advisers in connection with corporate transactions. We do not disclose website-collected information to laboratories, external clinicians, insurance providers, or partners unless necessary to complete your request and with your consent.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. As a general guideline: website enquiries are retained for up to 24 months; marketing preferences are retained until consent is withdrawn; analytics data is retained according to provider settings; and administrative or regulatory records are retained as required by Singapore law. Data that is no longer required is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including access controls, encryption and secure storage, staff confidentiality obligations, and regular security reviews of third-party systems. However, no method of electronic transmission or storage is completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal data.

11. Your Rights

Subject to applicable laws, you may have the right to request access to personal data we hold about you, request correction of inaccurate or incomplete data, withdraw consent for marketing communications, and request deletion where permitted by law. You may exercise these rights by contacting us using the details below.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date.

13. Contact Us

Chi Longevity Pte. Ltd.
One Orchard Blvd, #10-03/04
Camden Medical Centre
Singapore 248649

Email: contact@chilongevity.com
Website: chilongevity.com


Additional Rights by Region

Depending on your location, additional rights or disclosures may apply under local law. Please refer to the applicable section below.

This privacy statement was last changed on February 25, 2026, last checked on February 25, 2026, and applies to citizens of Australia.

In this privacy statement, we explain what we do with the data we obtain about you via https://chilongevity.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analytics, advertising, tag management, conversion tracking, audience matching
Country or state in which this processor is located: United States
Purpose of the data transfer: Advertising, retargeting, conversion tracking, audience matching
Country or state in which this processor is located: United States
Purpose of the data transfer: B2B advertising, conversion tracking, matched audiences
Country or state in which this processor is located: United States
Purpose of the data transfer: Display advertising, programmatic advertising, audience targeting
Country or state in which this processor is located: Canada
Purpose of the data transfer: CRM, form management, booking system, email marketing, website analytics
Country or state in which this processor is located: Singapore
Purpose of the data transfer: Website hosting, security, backups, CDN
Country or state in which this processor is located: United States
Purpose of the data transfer: Cookie consent management, privacy compliance
Country or state in which this processor is located: Netherlands
Purpose of the data transfer: Heatmaps & session recordings
Country or state in which this processor is located: United States

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

5. How we respond to Do Not Track signals & Global Privacy Control

Our website does not respond to and does not support the Do Not Track (DNT) header request field.

6. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage. 

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

7. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

8. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

9. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

10. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

10.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

Chi Tree Longevity (Singapore) Pte Ltd
One Orchard Blvd, #10-03/04, Camden Medical Centre, Singapore, 248649
Singapore
Website: https://chilongevity.com
Email: contact@ex.comchilongevity.com

Phone number: +65 6556 5088

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Lindsay Cooper
One Orchard Blvd, #10-03/04, Camden Medical Centre, Singapore, 248649

This privacy statement was last updated on February 25, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://chilongevity.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Google LLC
Country: United States
Purpose: Analytics, advertising, tag management, conversion tracking, audience matching
Name: Meta Platforms, Inc.
Country: United States
Purpose: Advertising, retargeting, conversion tracking, audience matching
Name: LinkedIn Corporation
Country: United States
Purpose: B2B advertising, conversion tracking, matched audiences
Name: StackAdapt Inc.
Country: Canada
Purpose: Display advertising, programmatic advertising, audience targeting
Name: Zoho Corporation Pte. Ltd.
Country: Singapore
Purpose: CRM, form management, booking system, email marketing, website analytics
Name: Incsub LLC (WPMU DEV)
Country: United States
Purpose: Website hosting, security, backups, CDN
Name: Complianz B.V.
Country: Netherlands
Purpose: Cookie consent management, privacy compliance
Name: Microsoft Clarity
Country: United States
Purpose: Heatmaps & session recordings

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Chi Tree Longevity (Singapore) Pte Ltd
One Orchard Blvd, #10-03/04, Camden Medical Centre, Singapore, 248649
Singapore
Website: https://chilongevity.com
Email: contact@ex.comchilongevity.com
Phone number: +65 6556 5088

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

This privacy statement was last updated on February 25, 2026 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://chilongevity.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Google LLC
Country: United States
Purpose: Analytics, advertising, tag management, conversion tracking, audience matching
Name: Meta Platforms, Inc.
Country: United States
Purpose: Advertising, retargeting, conversion tracking, audience matching
Name: LinkedIn Corporation
Country: United States
Purpose: B2B advertising, conversion tracking, matched audiences
Name: StackAdapt Inc.
Country: Canada
Purpose: Display advertising, programmatic advertising, audience targeting
Name: Zoho Corporation Pte. Ltd.
Country: Singapore
Purpose: CRM, form management, booking system, email marketing, website analytics
Name: Incsub LLC (WPMU DEV)
Country: United States
Purpose: Website hosting, security, backups, CDN
Name: Complianz B.V.
Country: Netherlands
Purpose: Cookie consent management, privacy compliance
Name: Microsoft Clarity
Country: United States
Purpose: Heatmaps & session recordings

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:


Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT


St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Chi Tree Longevity (Singapore) Pte Ltd
One Orchard Blvd, #10-03/04, Camden Medical Centre, Singapore, 248649
Singapore
Website: https://chilongevity.com
Email: contact@ex.comchilongevity.com
Phone number: +65 6556 5088

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

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