Last updated: November 28, 2025

This Privacy Policy explains how Chi Longevity Pte. Ltd. (“Chi Longevity”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you visit our website or interact with us through our online forms and communication channels. We comply with the Personal Data Protection Act 2012 (PDPA) and other applicable regulations in Singapore.

By using this website, you agree to the terms described in this Privacy Policy.

1. Personal Data We Collect

We collect only the information that is necessary for scheduling appointments, managing enquiries, and improving our services. This may include:

  • Name
  • Email address
  • Phone number
  • Preferred appointment or consultation times
  • Country or region (if provided)
  • Information submitted through website forms
  • Cookies and tracking data from analytics tools

We do not collect any health related information, lifestyle information, sensitive medical data, emergency contact details, or uploaded health reports through the website.

2. How Your Data Is Used

We use the information you provide to:

  • Schedule consultations, calls, or appointments
  • Send booking confirmations and service related messages
  • Respond to enquiries
  • Provide administrative information related to your requests
  • Send marketing communications if you have opted in
  • Conduct analytics to understand website performance
  • Meet regulatory and compliance requirements
  • Improve our website and user experience

We do not sell or rent your personal data to any third party.

3. Cookies and Tracking Technologies

We use cookies, pixels, and related technologies to improve browsing experience and to understand how visitors use our website.

Third-party technologies may include:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel
  • Zoho PageSense or Zoho SalesIQ
  • WordPress analytics tools

You can manage cookie settings in your browser.

4. Third-Party Service Providers

To deliver our services effectively, we work with trusted third-party providers. These may include:

  • Zoho Corporation for CRM, email communication, forms, and analytics
  • Google LLC for analytics, advertising, and cloud services
  • Meta Platforms Inc. for advertising and performance tracking
  • SGImed as our clinic management platform
  • Website hosting and infrastructure providers such as WordPress & WPMU.

Data may be stored or processed in jurisdictions outside Singapore. We ensure reasonable safeguards are in place to meet PDPA standards.

We do not allow third parties to use your personal data for their own marketing purposes.

5. Sharing of Personal Data

We may share your personal data with:

  • SGImed, for the purpose of managing your appointment or clinical experience
  • Service providers that support our operations, such as analytics or hosting partners
  • Regulators or authorities if required by law
  • Our internal teams who need the data to fulfil your requests

We do not share any website collected information with laboratories, external clinicians, insurance providers, or partners unless required to complete your request and only with your consent.

6. Communication and Consent

When you submit a form on our website, you may receive:

  • Service related confirmations
  • Administrative updates
  • Follow up messages about your appointment or enquiry

You will only receive marketing emails, WhatsApp messages, or SMS campaigns if you have provided clear consent through the opt-in checkbox on each form.

You may withdraw consent at any time by using the unsubscribe link or by contacting us directly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for.

As a guide:

  • Enquiries and website form submissions are retained for up to 24 months
  • Email and marketing preferences are retained until you unsubscribe or request deletion
  • Analytics data is retained according to the default settings of each provider
  • Administrative and regulatory records are retained according to legal requirements in Singapore

Once data is no longer required, it will be securely deleted or anonymised.

8. Protection of Personal Data

We take appropriate technical and organisational measures to safeguard your personal data. These include:

  • Access controls
  • Encryption and secure storage
  • Staff confidentiality requirements
  • Secure third-party systems that meet industry standards

While we strive to protect your information, no digital transmission or storage method is fully secure. You submit data at your own risk.

9. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. You are encouraged to review the policies of those websites before providing personal information.

10. Access and Correction

You have the right to:

  • Request access to the personal data we hold about you
  • Request corrections if you believe the information is inaccurate or incomplete
  • Withdraw consent for marketing communications
  • Request deletion of personal data where applicable under PDPA

To exercise these rights, contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website indicates acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Chi Longevity Pte. Ltd.
Email: contact@chilongevity.com
Website: www.chilongevity.com